SpinBet Privacy Policy

At SpinBet, we respect your privacy and are committed to protecting the personal data you share with us when you register, log in, deposit, play or otherwise interact with our platform. This SpinBet Casino Privacy Policy explains what information we collect, why we collect it, how we use it, and what choices and rights you have. By creating a SpinBet login and using our services, including our spinbet.com website, our SpinBet NZ pages, and our SpinBet app, you agree to the practices described below. SpinBet Casino is operated by Oceanus Mysteria S.R.L., a company incorporated in Costa Rica, company number 3-102-933364, licensed by the Tobique Gaming Commission under licence No. 0000079.

Information We Collect

We collect information about you when you register a SpinBet casino login, browse our spinbet online casino, claim a SpinBet bonus, or contact our support team. We gather this information directly from you, automatically through your use of our services, and, where necessary for verification, from trusted third parties.

• We collect registration details such as your full name, date of birth, e-mail address, mobile number, residential address and preferred currency when you create an account.
• We collect identity and address verification documents, including government-issued ID and proof of address, as part of our KYC checks.
• We collect financial and payment data when you deposit or withdraw through bank transfer, Visa, Mastercard, Paysafe, Interac, Skrill, Neteller, PayPal, or cryptocurrency such as Bitcoin, Ethereum or Litecoin.
• We record your gaming activity, betting history, wagering patterns and bonus usage, including any SpinBet promo code or SpinBet promo codes you redeem.
• We collect technical information such as your IP address, device type, browser, operating system and log-in timestamps whenever you use our SpinBet app or access spinbet.com through desktop or mobile browsers.
• We collect communications you send us, including complaints, live chat transcripts, and e-mails sent to our support, complaints or responsible gambling addresses.

How We Use Your Information

We use the information we collect to operate SpinBet Casino responsibly and securely, to comply with our licensing obligations, and to provide you with a personalised gaming experience.

• We use your data to verify your identity, age and location, and to confirm that you are not accessing our services from a restricted jurisdiction.
• We use your data to process deposits and withdrawals, apply deposit and withdrawal limits, and carry out anti-fraud and anti-money-laundering checks, including enhanced checks for deposits above €50,000 per day or wins above $10,000 per day.
• We use your contact details to send account notifications, transaction confirmations, and information about your SpinBet bonus, SpinBet no deposit bonus offers, or SpinBet free spins code today promotions, where you have not opted out of marketing.
• We use your gaming and betting history to calculate loyalty points, VIP tier progression, and eligibility for reload bonuses, level-up rewards and the Black Diamond Club.
• We use technical data to maintain the security of our spinbet casino app, detect suspicious activity such as VPN use or multiple-account collusion, and improve site performance.
• We use your communications with us to respond to enquiries, resolve complaints, and support our responsible gambling obligations, including requests sent to responsible@spinbet.com.

Cookies and Tracking Technologies

We use cookies and similar technologies across spinbet.com and our SpinBet NZ pages to remember your preferences, keep you logged in, and analyse how you use our SpinBet online casino. Cookies also help us tailor promotions, measure the performance of campaigns, and detect fraudulent behaviour. You can control or disable cookies through your browser settings, though doing so may limit certain features, including automatic SpinBet login and personalised offers.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with carefully selected third parties where necessary to operate our services and meet our legal obligations.

• We share data with payment providers, including Paysafe, banking partners such as ASB, ANZ, BNZ, Westpac and Kiwibank, and card networks Visa and Mastercard, to process your transactions.
• We share data with identity verification and anti-fraud providers to confirm your KYC documents and to prevent misuse of any SpinBet promo code no deposit offer or referral bonus.
• We share data with our game and platform providers, including Microgaming, NetEnt, Pragmatic Play, Hacksaw Gaming and Playson, strictly to enable gameplay and enforce provider-level geographic restrictions.
• We may disclose information to the Tobique Gaming Commission, law enforcement, or regulatory authorities where legally required.
• We share limited data with our affiliate partners operating under the Spinit Partners brand, solely for the purpose of tracking referred players and processing referral commissions.
• We may disclose information to EGIS-FZCO, our alternative dispute resolution provider, if you escalate an unresolved complaint.

Payment Data and Verification

When you deposit or withdraw from your SpinBet casino account, we process your payment data securely, including for Paysafe transactions handled directly by Oceanus Mysteria S.R.L. Card transactions are subject to additional verification under the laws of Cyprus, and we retain transaction records as required for chargeback and refund handling. We do not accept third-party payments, and any deposit made using a business or company card will be treated in accordance with our Terms and may result in forfeiture of winnings.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, regulatory, tax and anti-money-laundering obligations. Where your account becomes dormant, meaning no login for 12 consecutive months, we retain your data in accordance with applicable retention requirements while dormancy fees are applied to your balance as described in our Terms.

Your Rights

Depending on your location, you may have rights regarding the personal data we hold about you. We are committed to honouring these rights wherever they apply.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may withdraw consent to marketing communications at any time.
• You may request that we restrict certain processing of your data.
• You may set deposit, loss or wagering limits, or request self-exclusion, by contacting responsible@spinbet.com.

To exercise any of these rights, you may contact us at support@spinbet.com, and we will respond within a reasonable timeframe.

Data Security

We use industry-standard technical and organisational measures, including encryption and two-factor authentication options on your account, to protect your personal and financial data from unauthorised access, loss or misuse. Despite these measures, no method of transmission over the internet is entirely secure, and we encourage you to keep your SpinBet login credentials confidential and to use a strong, unique password.

Age Restrictions and Minors

Our services are strictly intended for players aged 18 and over. We do not knowingly collect personal data from minors, and we carry out identity verification precisely to ensure that no underage person accesses our casino spinbet platform.

International Data Transfers

As SpinBet Casino serves players internationally, including our dedicated SpinBet casino NZ audience, your data may be transferred to and processed in countries outside your own, including Costa Rica and Tobique. Where we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with this policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or licensing obligations. We encourage you to review this page periodically. Continued use of spinbet.com, your SpinBet casino login, or our spin bet app download after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

• General support: support@spinbet.com
• Complaints: complaints@spinbet.com
• Responsible gambling, self-exclusion and limits: responsible@spinbet.com
• Affiliates: partners@spinbet.com

Unresolved disputes may also be referred, free of charge, to our independent ADR provider EGIS-FZCO at https://egis.io/ or disputes@egis-adr.com.